Return Policy

No returns accepted on Sales Items and Special Orders.

Ziraffe accepts returns within 14 days of receipt in original packaging for full refund.

Before shipping back your return, please send us an email at Please include your order number, item(s) you are returning, and a brief description of reasons for your return. We will issue a return authorization number which must be included on or in your return package.

Playsuit, swim, books, toys, accessories, sale items, special orders and ALL LovedBy_Community™ items are non-refundable. Your return must be accompanied by your receipt. Shipping costs will not be included in store credit. Your return needs to be insured for the full price of the items enclosed, packed well, and shipped to Ziraffe:

Ziraffe (include your RA# here)
3725 Gainsborough Drive
Concord, CA 94518

We need to be notified within 7 days of delivery if anything in your shipment has been damaged, so please inspect your shipment carefully upon arrival.

PLEASE NOTE: due to the costly nature of shipping, International orders are NOT eligible for return. If you have any questions regarding your order, please contact us prior to placing your order. We are not responsible for missing packages. Please email us at

what is lovedby community



  • Is made for busy parents who want access to high-quality, well-designed children's clothes
  • Builds communities around buying and selling thoughtfully designed, ethnically made goods for our children
  • Supports sustainability and discourages throwaway culture when something is outgrown
  • Allows sellers to select a charity to support and do social and environmental good
  • Picks-up and delivers items door-to-door so busy families don't need to go to the post office