Shipping Policy

Ziraffe uses USPS and UPS for all orders, to ensure that your products get to you quickly and without damage. Your order will ship within approximately 2-5 business days from the time it is submitted (this does not include Carrier handling or transit time).

Shortly after placing your order, you will receive an email confirming that Ziraffe has received your order. You will receive a second email when your order ships.

*Once an order is scanned and delivered to the destination as indicated on the order, the responsibility of the purchased goods are passed onto the recipient (i.e., the customer).

US Domestic Shipping

We are happy to offer free USPS Priority (with tracking) on all US orders.

We make every effort to process your order as quickly as possible. We do not guarantee same day shipping, however, in stock items will typically ship within 1-2 days after you place your order. 

International Shipping

We are happy to offer free USPS First Class Mail (with no tracking) on international orders over $100.

Please note that “First Class” does not include tracking and may take up to 8 weeks or longer for the shipment to arrive. Once we deliver the merchandise to the mail carrier, you will assume the risk of loss and title for the merchandise and Ziraffe cannot provide refunds if your items are lost.

You are responsible for import taxes or other customs fees for your package. Please note shipments can be held in customs for a long period of time and it is beyond our control. In this case, we would advise you to contact your local customs office directly. If you decide to refuse any shipments, Ziraffe will not process refunds of any kind.

Every country has its own shipping rules and regulations that restrict certain items from passing through customs. We are not responsible if your items are held at customs, and we are also unable to provide refunds under such circumstances. If you are an international customer, please take some time to refer to the list of items restricted by your country before placing your order on USPS country restrictions regulations page

Rush Orders

Please contact us directly for any rush orders at info@ziraffe.com.

what is lovedby community

LovedBy_Community™

LovedBy_Community™...

  • Is made for busy parents who want access to high-quality, well-designed children's clothes
  • Builds communities around buying and selling thoughtfully designed, ethnically made goods for our children
  • Supports sustainability and discourages throwaway culture when something is outgrown
  • Allows sellers to select a charity to support and do social and environmental good
  • Picks-up and delivers items door-to-door so busy families don't need to go to the post office